Blog

Building in step

Notes on issue tracking, product work, and agents

The issue is the prompt

Agents do their best work when the issue tells them exactly what to do. A look at how Inter structures work so people and agents can both run with it.

Elias Marsh • 2025-09-10

How Fieldnote runs intake without a triage rotation

Fieldnote routes every incoming request through forms and triage rules. We talked with PM Rosa Aalten about how the setup holds up in production.

Rosa Aalten • 2025-08-22

Six months of agents in our own workspace

After an internal experiment last March, our team let agents pick up real issues from every cycle. Vera Lindholm on what worked and what we rolled back.

Vera Lindholm • 2025-08-05

How Copperline moved 40,000 issues to Inter

As Copperline grew, its old tracker stopped keeping up. Product and engineering leaders share how they planned and ran the migration in one pass.

Priya Raghavan • 2025-07-18

‘Calm at machine speed: how Veldt keeps its workspace readable’

Veldt’s teams have run agent-heavy cycles since 2024 while keeping views quiet and boards current across product, support, and platform work.

Anders Holm • 2025-06-30

A field guide to writing issues agents can act on

Well-written issues are now a leverage point for every team. Below is an excerpt of the internal guide our own product teams write against.

Tomas Herrala • 2025-06-12

All posts

The issue is the promptElias Marsh • Sep 10 How Fieldnote runs intake without a triage rotation Rosa Aalten • Aug 22 Six months of agents in our own workspace Vera Lindholm • Aug 5 How Copperline moved 40,000 issues to Inter Priya Raghavan • Jul 18 Calm at machine speed: how Veldt keeps its workspace readable Anders Holm • Jun 30 A field guide to writing issues agents can act on Tomas Herrala • Jun 12 Cycle summaries replaced our status meetings Camille Roux • Jun 3 What we learned reviewing 10,000 agent diffs Daniel Okafor • May 27 Triage rules that keep the backlog honest Elias Marsh • May 19 Estimates are for agents tooTomas Herrala • May 8 Designing notification defaults that stay quiet Jonas Reuter • Apr 29 Why we cap the free backlog at 250 issues Vera Lindholm • Apr 17 Sub-issues and how agents actually use them Priya Raghavan • Apr 9 Building the sync engine behind Inter Daniel Okafor • Mar 31 Request forms turn support into a pipeline Ines Almeida • Mar 20 How Mistvale plans enterprise work in two-week cycles Camille Roux • Mar 11 Keyboard first, stillJonas Reuter • Feb 26 A better way to measure velocityTomas Herrala • Feb 17 Blocked means stop: teaching agents to ask Elias Marsh • Feb 6 Inside Inter Triage (Beta)Vera Lindholm • Jan 28 The activity log as a source of truth Daniel Okafor • Jan 15 Planning a launch across five teams Camille Roux • Dec 18 Moving from spreadsheets to a tracker Ines Almeida • Dec 4 What belongs in a PRD when agents read it Priya Raghavan • Nov 20 The intake reports we look at every week Ines Almeida • Nov 6 Shipping our mobile app with our own agents Jonas Reuter • Oct 23

If it’s in Inter, it gets done.

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